Support & Help
Answers to common questions and ways to reach us. You can also chat with us from the live-chat widget on this site.
Contact Sales
Talk to our team about a custom plan or onboarding help.
Developer Docs
Quickstart, API reference and webhooks for integration.
Email Support
support@ledepay.work — we usually reply within 1 business day.
Frequently Asked Questions
›Why can't I create a payment?
Your merchant must be active. Finish the KYC application, upload documents, pass face verification, get approved by the admin, and (for non-US companies) pay & get the Holding Deposit approved.
›How long does review take?
It depends on the admin. Your status shows 'under_review' until approved. Once approved you can accept payments.
›Why can't I withdraw?
Make sure you have no open disputes, a bank account is linked, and a withdrawal password is set (dashboard → Account → Withdrawal Password).
›How do I get my Holding Deposit back?
After 15 successful orders with no disputes, the $1,000 holding deposit is automatically released to your available balance.
›How do I set up USDT / Bitcoin payments?
Go to dashboard → Crypto, save your USDT (TRC-20) and BTC wallet addresses, then you can request crypto payments.
›What are the withdrawal settlement times?
The first withdrawal takes 3–7 business days for bank verification. After that, withdrawals settle in T+0 ~ T+1.